Refund & Cancellation Policy

Introduction

Welcome to Paygate Software Private Limited. This policy outlines the rules for cancellations, refunds, and transaction disputes for services offered through our BBPS platform.

Cancellation Policy

• All transactions are processed in real-time and cannot be cancelled once initiated
• Users are advised to verify bill details before making payment
• Incorrect details entered by users will not be eligible for cancellation

Refund Policy

• Refunds are applicable only for failed, pending, or unsuccessful transactions
• Successful transactions once processed are non-refundable
• Refund requests must be raised within 24 hours of the transaction
• All refunds are subject to verification as per BBPS/NPCI guidelines

Refund Processing Time

Approved refunds are processed within 5–7 working days. However, depending on banking partners or NPCI settlement cycles, it may take additional time.

Third-Party & BBPS Network

All transactions are processed through authorized banks, BBPS systems, and NPCI. Any delay due to these entities is beyond our direct control.

Fraud Prevention

In case of suspicious or fraudulent transactions, we reserve the right to investigate and withhold refunds until verification is completed.

Dispute Resolution

Users can raise disputes for failed transactions by contacting our support team. All disputes will be handled as per BBPS dispute resolution guidelines.

Limitation of Liability

We are not responsible for losses due to incorrect user input, network issues, or failures in banking/payment systems.